Weave

What is Weave?

Weave is an integrated patient communication and practice management platform tailored primarily for healthcare clinics, dental offices, and small businesses. Its core mission is to serve as a complete toolbox that streamlines daily administrative tasks and elevates the overall customer or patient experience. The platform seamlessly combines VoIP phone systems, two-way texting, online scheduling, and digital forms into a single unified interface. By automating critical operations like appointment reminders, insurance verifications, and payment processing, Weave helps businesses save time, reduce no-shows, and increase revenue. Ultimately, it allows staff to step away from rote tasks and dedicate more attention to delivering high-quality, personalized care.

How to use Weave?

To use Weave effectively, businesses typically start by connecting the platform to their existing practice management or electronic health record (EHR) system. Once integrated, staff can utilize the desktop or mobile app to manage all patient communications from a centralized dashboard. Users can set up automated appointment reminders and digital intake forms to streamline daily scheduling. When a patient calls, the system automatically displays relevant customer profiles and history, allowing staff to provide personalized service and quickly handle scheduling, billing, or text-to-pay requests.

Weave's Core Features

• VoIP Phone System: Offers a robust phone solution with smart call routing, missed call texting, and real-time patient insights.

• Two-Way Texting: Enables seamless communication with patients via text for scheduling, questions, and updates.

• Automated Reminders: Sends customizable appointment confirmations to significantly reduce no-show rates.

• Weave Payments: Provides flexible billing options, including Text to Pay and Buy Now, Pay Later, to streamline collections.

• Digital Forms: Eliminates paperwork by allowing patients to complete intake and consent forms from their mobile devices.

• Review Management: Automatically requests Google and Facebook reviews from satisfied customers to boost your online presence.

• Insurance Verification: Checks dental or medical insurance eligibility in seconds to ensure coverage before appointments.

• Team Chat: Facilitates instant internal communication among staff members across single or multiple office locations.

• AI Receptionist: Utilizes artificial intelligence to answer frequently asked questions, book appointments, and capture missed revenue.

Weave's Use Cases

• #1

  Sending automated appointment reminders to reduce patient no-shows.

• #2

  Collecting balances faster using Text to Pay and online billing links.

• #3

  Verifying patient insurance eligibility prior to upcoming appointments.

• #4

  Centralizing all phone calls, texts, and emails into one unified team inbox.

• #5

  Sending digital intake and consent forms to patients before their visits.

• #6

  Automating review requests to build a stronger online reputation.

• #7

  Utilizing AI-powered voicemail transcriptions to save administrative time.