Podium

What is Podium?

Podium is a SaaS platform designed to help businesses manage customer interactions, online reviews, text marketing, and payment processing all from a unified dashboard. Its mission is to provide local businesses with sophisticated digital tools that drive lead generation, customer engagement, and reputation management. Podium enables users to consolidate leads from multiple communication channels—including SMS, web chat, social media, and phone—into a single inbox, powered by AI for fast and effective responses. The platform includes a multi-tiered subscription model and offers advanced features like web chat, review invites, and payments via text. Podium is used by over 100,000 businesses and has a proven track record of increasing review volume, conversion rates, and customer retention. While Podium streamlines complex workflows with automation, it is not free and requires a paid monthly or annual subscription to access core features.

How to use Podium?

To use Podium, a business signs up for a subscription and sets up its account, integrating channels such as SMS, website chat, and social media. From a centralized dashboard, users can track and respond to customer messages, invite and manage reviews, run targeted text marketing campaigns, and process payments. Businesses leverage AI-powered automation for rapid responses, personalized campaigns, and reputation management to improve lead conversion and customer retention. Training and support resources are available to maximize platform effectiveness.

Podium's Core Features

• Unified inbox for all customer communication channels.

• AI-powered quick reply suggestions for faster message response.

• Conversational summaries of calls and chats for efficient follow-up.

• Automated review invitations via SMS or email.

• Direct response to reviews within the platform.

• Bulk SMS marketing campaign management and automation.

• Contact segmentation and personalized messaging.

• Integrated payment processing including text-to-pay.

• Comprehensive dashboard for analytics and reporting.

• Automated negative feedback management.

• Customizable templates, fields, and notifications.

• Multi-location support for enterprises.

• API and third-party integrations for workflow extension.

Podium's Use Cases

• #1

  Collect and respond to online reviews from Google and Facebook.

• #2

  Automatically generate conversational summaries of customer interactions for fast follow-up.

• #3

  Send personalized bulk SMS marketing campaigns to customer segments.

• #4

  Manage all customer communication from multiple channels in a centralized inbox.

• #5

  Accept secure payments directly via text message or website chat.

• #6

  Monitor and improve business reputation across platforms.

• #7

  Convert inbound website leads using real-time webchat.

• #8

  Automate follow-up messages and appointment scheduling with AI.