Survicate

What is Survicate?

Survicate is a multichannel customer feedback software built for product, marketing, and customer experience (CX) teams. It allows companies to easily create and launch surveys via email, web, in-product, and mobile apps without requiring any coding skills. Using AI-powered analysis, Survicate aggregates both qualitative and quantitative data into a centralized Insights Hub to automatically detect trends and user sentiments. The platform's mission is to turn scattered customer feedback into actionable insights, helping businesses lower churn, improve their user experience, and make confident, data-driven roadmap decisions.

How to use Survicate?

To use Survicate, sign up for an account and choose from over 300 expert-designed templates or build a custom survey using the drag-and-drop AI survey creator. Next, select your distribution channels, such as email, website, in-app (via mobile SDK), or direct link. Configure targeting options to reach specific user segments based on behavior, custom attributes, or events. Finally, track responses in real-time through the Insights Hub, utilizing AI categorization to automatically analyze text sentiments and natively sync the feedback data directly into your CRM or analytics tools.

Survicate's Core Features

• Multichannel Distribution: Distribute surveys seamlessly across email, direct links, websites, and mobile applications.

• Drag-and-Drop Builder: Create professional, on-brand surveys in minutes without any coding using an intuitive interface.

• AI Insights Hub: Automatically aggregate and categorize qualitative customer feedback to detect trends and sentiments.

• Advanced Targeting: Trigger surveys based on specific user actions, attributes, or events for highly contextual feedback.

• Seamless Integrations: Sync survey data natively with major CRMs, marketing platforms, and analytics tools like HubSpot and Salesforce.

• Pre-built Templates: Access over 300 expert-designed survey templates tailored for various use cases, including NPS and CSAT.

• Survey Logic & Branching: Use conditional logic to personalize the survey journey based on a respondent's previous answers.

• Multilingual Support: Automatically deploy surveys in multiple languages to engage a global audience natively.

Survicate's Use Cases

• #1

  Collecting Net Promoter Score (NPS) to measure customer loyalty and satisfaction.

• #2

  Conducting Customer Satisfaction (CSAT) surveys immediately after support interactions.

• #3

  Gathering contextual product feedback and feature validation directly from active users in-app.

• #4

  Running pricing surveys to optimize subscription tiers and understand the product's perceived value.

• #5

  Evaluating website usability and identifying friction points through targeted exit-intent pop-ups.

• #6

  Consolidating multi-channel customer feedback into a single, AI-powered Insights Hub for research.