Listen Labs

What is Listen Labs?

Listen Labs is an advanced AI-driven research platform designed to automate and scale qualitative user interviews. Its core mission is to replace slow, manual research methods like traditional surveys and focus groups with intelligent, AI-moderated conversations. By tapping into a vast network of over 30 million global participants, the platform seamlessly handles recruitment and qualification. Once users are matched, an AI interviewer conducts dynamic, in-depth sessions via text, audio, or video, asking contextual follow-up questions to uncover genuine insights. Ultimately, the platform empowers product managers, marketers, and researchers by condensing weeks of research work into overnight, actionable reports.

How to use Listen Labs?

To use Listen Labs effectively, start by creating a new study where the AI helps you instantly generate a customized discussion guide based on your research goals. Next, configure your target audience; the platform will automatically find and qualify the right participants from its 30-million-strong global network, or you can supply your own users. Once the study is launched, the AI takes over to conduct in-depth, moderated interviews across video, audio, or text, dynamically adapting to user responses with context-aware follow-up questions. Finally, review the automated, executive-ready reports delivered to your dashboard overnight, which include key themes, highlight reels, and presentation decks to share with your team.

Listen Labs's Core Features

• The AI-moderated interviewer asks personalized, dynamic follow-up questions to capture deep contextual insights.

• An automated recruitment system finds and qualifies participants from a global network of over 30 million people.

• The platform processes interview data overnight to generate actionable takeaways, themes, and presentation-ready slide decks.

• Seamless multilingual capabilities automatically translate and transcribe conversations across more than 100 languages.

• Omnichannel interview formats allow participants to comfortably engage via video recordings, audio chats, or text messaging.

• Integrated stimulus testing lets researchers easily present videos, images, or interactive Figma prototypes during the interview.

• The platform accommodates custom participant pools, allowing you to integrate existing panel providers or bring your own users.

Listen Labs's Use Cases

• #1

  Tracking real customer experiences to build comprehensive Consumer Journey Maps.

• #2

  Validating product ease-of-use and functionality through rapid Usability Testing.

• #3

  Conducting Concept and Prototype Testing to learn which ideas will resonate before launching.

• #4

  Testing advertising messaging and visual assets quickly via Creative Testing.

• #5

  Analyzing brand perception shifts over time with an automated Brand Tracker.

• #6

  Executing Multi-Market Segmentation studies by conducting interviews in over 100 languages.

• #7

  Streamlining investor due diligence and hypothesis testing for stronger conviction.