Moveworks

What is Moveworks?

Moveworks is a cloud-based AI platform specializing in employee experience automation for large enterprises. It leverages conversational AI, machine learning, and natural language processing to instantly resolve workplace issues through chat interfaces integrated with tools like Microsoft Teams and Slack. The company's mission is to empower employees with self-service support, freeing IT and HR teams from repetitive tasks and allowing them to focus on high-value work. By analyzing enterprise data and user interactions, Moveworks provides personalized, proactive assistance that anticipates needs and prevents disruptions. This solves common problems like long ticket wait times and inefficient support processes in corporate environments. Overall, it transforms how organizations handle internal support, making workplaces more efficient and employee-friendly.

Moveworks's Core Features

• Conversational AI enables employees to resolve IT and HR issues through natural language chats, providing instant answers and reducing support tickets.

• Seamless integrations with enterprise systems like ServiceNow, Okta, and Microsoft 365 allow for automated workflows and data access without manual intervention.

• Proactive engagement uses AI to anticipate potential issues and send notifications or suggestions to employees before problems escalate.

• Multilingual support handles queries in multiple languages, making it suitable for global teams and diverse workforces.

• Analytics and insights dashboard provides real-time data on support trends, resolution rates, and employee satisfaction to optimize operations.

• Customizable AI agents can be tailored to specific departments or use cases, enhancing relevance and effectiveness for unique business needs.

• Machine learning continuously improves from user interactions, increasing accuracy and efficiency of responses over time.

• Secure, compliant architecture ensures data privacy and meets standards like GDPR and SOC 2 for enterprise-level trust.

• Employee self-service portal empowers users to handle common requests independently, boosting overall productivity.

• Automated ticket routing and resolution streamlines IT operations by handling routine tasks without human involvement.