eesel AI

What is eesel AI?

eesel AI is an innovative platform designed to streamline knowledge management by creating AI agents that provide instant, accurate answers to questions based on a company's internal documentation and support history. It integrates seamlessly with tools like Google Docs, Confluence, Zendesk, and Slack, enabling businesses to automate customer support and internal queries. The platform learns from past tickets, help center articles, and other documents to mirror a company’s tone and deliver on-brand responses. By offering customizable AI bots, eesel AI enhances productivity for customer service teams, sales, and internal operations, reducing response times and manual workloads. Its mission is to act as an all-knowing teammate, ensuring quick access to information while maintaining data privacy and security. The platform supports businesses of all sizes, from startups to large enterprises, with a focus on ease of integration and scalability.

eesel AI's Core Features

• Integrates with tools like Zendesk, Freshdesk, and Confluence to provide instant answers from existing knowledge bases.

• Automatically learns a company’s tone and support style from past tickets, macros, and documentation for consistent responses.

• Drafts replies for support tickets or fully automates Tier 1 ticket responses to reduce agent workload.

• Triages incoming chats and tickets based on customizable workflows to keep help desks organized.

• Embeds AI chat widgets on websites or apps to deliver 24/7 customer support, even when teams are offline.

• Supports over 80 languages, ensuring accessibility for global teams and customers.

• Offers one-click integrations with tools like Google Docs and Slack for quick setup and training.

• Provides detailed analytics on AI performance, identifying gaps in training and customer satisfaction metrics.

• Ensures data privacy with end-to-end encryption and SOC2-compliant storage, never using customer data to train external AI models.

• Allows customization of AI behavior and tone through simple plain-text prompts for tailored responses.