Forethought

What is Forethought?

Forethought is an AI agent platform focused on improving customer support for enterprise teams, enabling faster resolutions and exceptional customer experiences. Its mission is to empower support agents and operations with AI that learns from past tickets and help center content to deliver personalized, accurate service. It serves users by deploying fully agentic AI agents that reason, decide, and take action based on business policies, collaborating across the customer journey. The platform integrates with helpdesks and supports industries like SaaS, ecommerce, and retail, aiming to reduce ticket volume and optimize support operations. Forethought helps businesses achieve high resolution rates, reduced response times, and significant ROI through automation and insights.

Forethought's Core Features

• AI agents understand intent, reason, decide, and take action using business policies for end-to-end customer support.

• AI agents are trained on past tickets and help center content for accurate, personalized customer service from day one.

• Multi-agent system collaborates across the customer journey to identify, solve, classify, and support teams without added overhead.

• AI-surfaced insights uncover support interaction gaps, detect knowledge gaps, and provide actionable recommendations to optimize workflows and lower costs.

• Omnichannel agent resolves issues instantly across chat, email, voice, and more, delivering 24/7 personalized support from one platform.

• Smarter ticket classification enhances routing with pre-built or custom models to add context, prioritize, and tag tickets automatically for faster responses.

• Agentic AI copilot empowers human agents with real-time insights, next steps, and intelligent responses within helpdesk workflows.

• Integrates with leading helpdesks to empower customer service teams, lower costs, and improve key support metrics.