Canny

What is Canny?

Canny is a comprehensive feedback management tool designed for software companies and product teams. Its mission is to help teams build better products by making it easy to collect, organize, and act on user feedback. The platform centralizes feature requests, bug reports, and ideas into interactive boards where users can vote and comment. By providing clear public roadmaps and changelogs, Canny ensures transparency and keeps users informed about product updates, ultimately helping companies prioritize development based on actual customer needs and data.

How to use Canny?

To use Canny, you start by setting up specific feedback boards (e.g., Feature Requests, Bug Reports) and linking them to your app or website so users can easily submit ideas and vote on existing ones. Product managers then review these submissions, leveraging AI to automatically merge duplicates and group similar requests. As the team decides what to build, they update the status of these requests, which automatically populates a visual product roadmap. Finally, when a feature is released, the team uses the built-in changelog to notify all users who voted for or followed that specific request.

Canny's Core Features

• Feedback Boards allow users to submit, comment, and vote on ideas in a centralized, branded hub.

• Product Roadmaps visually communicate what your team is currently working on and what is planned next.

• Changelog enables teams to announce new features and product updates directly to interested users.

• Canny Autopilot uses AI to automatically detect, flag, and merge duplicate feedback submissions.

• User Segmentation connects feedback to user data to help prioritize requests from high-value customers.

• Deep Integrations connect with essential tools like Jira, GitHub, Slack, Zendesk, and Salesforce.

• Single Sign-On (SSO) allows customers to log in and leave feedback seamlessly without creating new credentials.

• Internal Comments enable team members to discuss user feedback privately before making public updates.

Canny's Use Cases

• #1

  Collecting and organizing feature requests from customers in a centralized portal.

• #2

  Publishing a transparent, interactive product roadmap to show users what is being built.

• #3

  Publishing release notes and product updates via a changelog to boost user engagement.

• #4

  Gathering and organizing internal feedback from sales, customer success, and support teams.

• #5

  Prioritizing the product backlog based on customer votes, user segments, and revenue impact.

• #6

  Using AI to automatically detect duplicate requests and summarize long feedback threads.