Sendbird
What is Sendbird?
Sendbird is an enterprise communications and AI customer experience platform for adding real-time conversations to digital products. Its platform combines Chat, Voice and Video, Business Messaging, Desk, and AI Agent capabilities through APIs, SDKs, UI kits, and administrative tools. Developers can use it to create in-app messaging, voice and video calls, customer support workflows, omnichannel notifications, and conversational AI experiences. The platform supports web and mobile development with SDKs for technologies including JavaScript, React Native, Flutter, Swift, Kotlin, Unity, and.NET. Its main differentiator is providing managed communication infrastructure and customer-experience tooling while allowing product teams to retain control over their user experience and application workflows.
How to use Sendbird?
Create a Sendbird account and application in the dashboard, then select the communication product and platform SDK that match your project; install the SDK or use the Platform API and configure authentication, users, and channels; build a basic messaging, calling, support, or AI-agent workflow and test it in your application before deployment.
Sendbird's Core Features
Chat SDKs and UI kits: Add customizable real-time messaging interfaces across web, mobile, and supported application platforms.
Messaging channels: Support private chats, group conversations, public channels, and large supergroups for different communication patterns.
Voice and video APIs: Add real-time voice and video calling to applications without building communication infrastructure from scratch.
Business messaging: Deliver notifications and customer communications through in-app messaging, SMS, WhatsApp, and other supported channels.
Desk support workflows: Convert in-app customer questions into tickets that agents can monitor, assign, and resolve.
AI agents: Create conversational customer-service assistants with customizable workflows, knowledge sources, and performance monitoring.
Moderation tools: Manage user behavior and content with reporting, blocking, profanity filtering, image moderation, and channel controls.
Platform API and webhooks: Control communication features server-side and connect Sendbird events to application workflows.
Analytics and data export: Review communication activity and retrieve messaging data for operational analysis and product decisions.
Authentication and access controls: Protect applications with user authentication, API token management, permissions, and IP or domain restrictions.
Sendbird's Use Cases
- #1
Adding private and group in-app chat to a marketplace, social network, or community app
- #2
Building customer support chat and ticket routing directly into a mobile or web product
- #3
Launching voice and video calls for telehealth, education, gaming, or marketplace applications
- #4
Sending transactional and promotional notifications through in-app messaging, SMS, WhatsApp, or other channels
- #5
Deploying an AI customer-service agent that answers questions across chat and external messaging channels
- #6
Creating moderated communities with message search, reporting, blocking, profanity filtering, and channel controls
- #7
Embedding live chat and guided sales workflows for digital commerce and service businesses
Frequently Asked Questions
Analytics of Sendbird
Monthly Visits Trend: Apr 2025 - Aug 2026
Traffic Sources
AI Channel Traffic Trends
Top Regions
| Region | Traffic Share |
|---|---|
| Korea, Republic of | 18.56% |
| South Africa | 14.24% |
| United Kingdom | 9.06% |
| China | 8.47% |
| United States | 7.96% |
Top Keywords
| Keyword | Traffic | CPC |
|---|---|---|
| sendbird | 8.5K | $8.04 |
| ngrok | 287.2K | $1.79 |
| 채널톡 | 44.4K | $1.39 |
| 센드버드 | 1.2K | $1.00 |
| 샌드버드 | 610 | -- |
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