Haptik
What is Haptik?
Haptik is an enterprise conversational AI platform for building, deploying, and managing AI agents across customer experience workflows. Its products support customer service, sales, booking, lead qualification, conversational commerce, analytics, and live-agent collaboration. The platform combines no-code and low-code tools, business data grounding, workflow integrations, multilingual capabilities, and configurable guardrails. Haptik serves organizations in industries including retail, travel, fintech, healthcare, education, and media. Pricing is sales-led, and the website directs prospective customers to request a demo rather than offering a public ongoing free tier.
How to use Haptik?
1. Request a Haptik demo and discuss your customer experience goals, channels, data sources, and workflows with the team. 2. Configure an AI agent using the no-code or low-code builder, connect business data and APIs, and define guardrails and escalation paths. 3. Deploy the agent across selected channels such as web, WhatsApp, voice, Instagram, Facebook Messenger, or RCS, then monitor performance through analytics.
Haptik's Core Features
No-Code and Low-Code Agent Builder: Create and customize enterprise AI agents without extensive software development.
Business Data Grounding: Train agents on PDFs, CSVs, websites, help centers, and other organization-specific sources.
Workflow Automation: Execute multi-step support, sales, booking, payment, and lead-qualification processes through conversational interactions.
Omnichannel Deployment: Reach customers through web, WhatsApp, voice, RCS, Instagram, Facebook Messenger, and other supported channels.
Voice AI Agents: Automate inbound and outbound calls with natural-language conversations, API access, and smart handover.
Enterprise Integrations: Connect agents with CRMs, ticketing tools, payment gateways, commerce systems, and external APIs.
Multilingual Support: Serve customers in more than 100 languages with multilingual natural-language understanding.
Guardrails and Controls: Keep generated responses aligned with approved business data, workflows, and operational boundaries.
Smart Agent Chat: Transfer conversations to human teams with routing, agent inboxes, canned responses, and operational controls.
Analytics and Insights: Measure conversations, automation, customer behavior, and business outcomes through reporting tools.
Haptik's Use Cases
- #1
Automating repetitive retail order-status, return, product-discovery, and post-purchase support conversations
- #2
Using voice AI agents to handle inbound customer service calls, bookings, payments, and escalations
- #3
Qualifying sales leads and routing high-intent prospects to sales teams across messaging channels
- #4
Helping travel companies manage reservations, itinerary questions, cancellations, and service requests
- #5
Deploying conversational commerce experiences that recommend products and answer catalog-specific questions
- #6
Supporting fintech or healthcare customers with guided service workflows and live-agent handover
- #7
Connecting customer conversations to CRMs, ticketing systems, payment gateways, and real-time business APIs
Frequently Asked Questions
Analytics of Haptik
Monthly Visits Trend: Jun 2025 - Sep 2026
Traffic Sources
AI Channel Traffic Trends
Top Regions
| Region | Traffic Share |
|---|---|
| India | 59.98% |
| United States | 7.79% |
| Vietnam | 5.53% |
| Pakistan | 4.68% |
| Indonesia | 4.36% |
Top Keywords
| Keyword | Traffic | CPC |
|---|---|---|
| haptik | 5.6K | $0.88 |
| jio haptik | 1.2K | $1.23 |
| jio haptik technologies limited | 1.1K | $1.01 |
| haptik ai | 460 | $1.13 |
| interakt | 34.6K | $0.35 |
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