Frontdesk
What is Frontdesk?
Frontdesk is an agentic AI customer platform formerly known as My AI Front Desk. It handles business calls, web chats, SMS conversations, email drafts, appointment scheduling, and CRM updates from one front-office system. The platform is designed for small and growing businesses that need consistent customer communication without managing several disconnected tools. Its AI receptionist uses business instructions, calendars, customer records, and connected workflows to answer questions, capture lead details, and move conversations toward appointments or follow-up. Frontdesk offers a 7-day trial, while ongoing paid plans provide broader usage and higher-tier integrations.
How to use Frontdesk?
1. Create a Frontdesk account and start the 7-day trial. 2. Configure your AI receptionist with business information, greeting instructions, services, availability, and connected apps. 3. Publish or forward your business number, then let Frontdesk answer conversations, schedule appointments, and record customer activity.
Frontdesk's Core Features
AI Phone Receptionist: Answer inbound business calls, handle FAQs, collect details, and route conversations without requiring staff to pick up.
Web Chatbot: Engage website visitors, answer business questions, and capture contact information around the clock.
Two-Way SMS Agent: Continue conversations by text, send booking links, and follow up with leads after calls.
Appointment Scheduling: Book appointments during calls or through an online booking page using configured services and availability.
AI CRM: Automatically centralize contacts, conversation history, notes, intent, and follow-up activity in one customer record.
Knowledge Base: Give the AI receptionist structured business information so it can respond consistently to recurring questions.
Workflow Automations: Trigger notifications, sequences, and connected business actions from calls, texts, chats, forms, and appointments.
Multilingual Voice Controls: Configure voice and language behavior for customer conversations across supported languages.
Dashboards and Reporting: Review call, text, and customer activity through logs and operational reporting.
Integrations and API Access: Connect calendars, CRMs, business applications, Zapier workflows, webhooks, and higher-tier custom integrations.
Frontdesk's Use Cases
- #1
Small business owners answering missed calls and capturing leads after hours
- #2
Service businesses booking consultations or appointments directly during phone conversations
- #3
Real estate teams qualifying property inquiries and routing promising prospects
- #4
Healthcare practices handling routine questions and appointment requests
- #5
Home-service companies collecting job details and sending booking links by SMS
- #6
Marketing agencies automating inbound inquiries and strategy-session scheduling
- #7
Property managers responding to tenant questions and maintenance-related requests
- #8
E-commerce teams checking orders and product information through connected workflows
Frequently Asked Questions
Analytics of Frontdesk
Monthly Visits Trend: Apr 2025 - Aug 2026
Traffic Sources
AI Channel Traffic Trends
Top Regions
| Region | Traffic Share |
|---|---|
| United States | 59.98% |
| India | 10.28% |
| United Kingdom | 3.67% |
| Canada | 3.56% |
| Nigeria | 2.61% |
Top Keywords
| Keyword | Traffic | CPC |
|---|---|---|
| my ai front desk | 640 | $15.76 |
| myaifrontdesk | 200 | $32.15 |
| ai receptionist | 15.8K | $22.63 |
| allworx "portal" auto attendant change greeting | 220 | -- |
| ideas for an ai-powered tool | 330 | -- |
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