Chatwoot
What is Chatwoot?
Chatwoot is a modern, open-source customer engagement platform designed to help businesses manage customer support across various channels from one unified dashboard. Its mission is to empower teams to deliver seamless support experiences while owning their data, with options for cloud hosting or self-hosting. It solves key problems like scattered conversations, slow response times, and lack of self-service by integrating AI-powered tools like Captain AI for automation and multilingual support. The platform supports 15,000+ businesses worldwide and emphasizes security with SOC 2 compliance. Users benefit from customizable widgets, knowledge bases, and detailed analytics to improve efficiency and customer satisfaction.
How to use Chatwoot?
Sign up for a free trial on the Chatwoot website, install the customizable live chat widget on your site or connect channels like WhatsApp, email, and social media via simple setups in the dashboard. Invite team members, configure Captain AI for automated responses and copilot suggestions, create a knowledge base for self-service, and use labels, assignments, and reports to manage and analyze conversations effectively for optimal support workflows.
Chatwoot's Core Features
Unifies conversations from website chat, email, WhatsApp, Facebook, Instagram, and more into one shared inbox.
Captain AI automates replies, provides copilot suggestions, and supports multilingual translations.
Customizable knowledge base enables self-service with AI-powered search and multiple portals.
Automation rules, macros, and auto-assignment streamline conversation handling.
Detailed reports on conversations, agents, CSAT, and teams for performance insights.
Collaboration tools like private notes, @mentions, labels, and keyboard shortcuts boost productivity.
Self-hosting option with GitHub repo for data ownership and compliance.
Integrations with Slack, Dialogflow, webhooks, and REST API for custom workflows.
Security features including SOC 2, SSO, audit logs, and data encryption.
Chatwoot's Use Cases
- #1
Managing live chat and social media inquiries from a unified inbox.
- #2
Automating responses to common questions with Captain AI.
- #3
Providing self-service via a branded help center.
- #4
Handling WhatsApp Business API conversations at scale.
- #5
Tracking agent performance with detailed reports.
- #6
Collaborating on support tickets using private notes and teams.
- #7
Integrating with Slack for mobile notifications.
- #8
Self-hosting for data privacy and compliance.
Frequently Asked Questions
Analytics of Chatwoot
Monthly Visits Trend
Traffic Sources
Top Regions
| Region | Traffic Share |
|---|---|
| Colombia | 14.01% |
| Brazil | 11.44% |
| Indonesia | 7.16% |
| United States | 7.02% |
| Russia | 6.91% |
Top Keywords
| Keyword | Traffic | CPC |
|---|---|---|
| chatwoot | 93.7K | $1.38 |
| chatwood | 5.5K | $0.80 |
| chatwoot api | 2.0K | $1.51 |
| chatwoot documentation | 720 | $1.00 |
| chatwoot github | 6.7K | $1.71 |
