Aloware

What is Aloware?

Aloware is a comprehensive contact center platform that combines voice, SMS, email, and chat communications into a unified system starting at $30 per agent per month. It serves sales teams, marketing departments, operations, and customer support by automating lead follow-up, enabling real-time call analytics, and providing AI-powered conversation insights. The platform integrates seamlessly with major CRMs like HubSpot and Zoho to track outreach history, capture customer data automatically, and route leads intelligently. Aloware's AI capabilities include automatic call transcription, sentiment analysis, meeting booking, and lead qualification, allowing teams to focus on meaningful customer conversations rather than manual administrative tasks. The system handles unlimited outbound calling and incoming calls with features like power dialers, voicemail drops, SMS campaigns, and interactive voice response (IVR) systems. It's designed to help businesses improve speed to lead, increase agent productivity, and deliver personalized customer experiences at scale.

How to use Aloware?

To use Aloware effectively, first set up your account and integrate it with your CRM platform by connecting your HubSpot, Zoho, or other supported CRM. Configure your team members with appropriate roles and permissions, then acquire phone numbers from over 70 countries if needed to expand your reach. Create outbound campaigns or set up inbound call routing with intelligent agent assignment based on skills and availability. Use the power dialer to automatically dial leads, leverage SMS broadcasts for multi-customer campaigns, and monitor real-time dashboards to track performance metrics, call summaries, and customer sentiment. Enable AI-powered features like automatic call transcription, lead qualification, and meeting booking to automate routine tasks, then regularly review AI-generated call insights and post-call surveys to coach your team and improve results.

Aloware's Core Features

• Integrates with major CRMs like HubSpot and Zoho to sync call data, conversation notes, and customer insights automatically.

• Power dialer automatically dials the next lead as soon as an agent becomes available with customizable call settings.

• AI-powered call transcription and summaries that capture key details, action items, and customer sentiment after every call.

• Launch large-scale SMS and multimedia campaigns to reach multiple customers simultaneously with trackable engagement metrics.

• Real-time dashboard that displays call data, performance metrics, team activities, and customer sentiment trends across your organization.

• Intelligent call routing that automatically directs calls to the most appropriate agents based on skills, availability, and lead priority.

• Interactive voice response (IVR) systems and call menus that guide callers to the right department or information automatically.

• Voicemail drop technology and forced dispositions that streamline outbound calling workflows and increase agent productivity.

• Post-call surveys and feedback measurement to track customer satisfaction levels and continuously improve service quality.

• Call recording, monitoring, and quality assurance tools for real-time call observation and agent training purposes.

• Web form integration that converts submissions into instant phone calls or text messages for immediate customer engagement.

• Acquire phone numbers from over 70 countries with local presence to increase call pickup rates globally.

• Mobile and desktop applications available on iOS and Android for accessing calling and messaging features anywhere.

• Keyword tracking and analytics to monitor specific phrases used during calls and messages for performance insights.

• Open API for building and integrating custom systems directly into Aloware for enhanced functionality and customization.

Aloware's Use Cases

• #1

  Sales teams using power dialers to rapidly follow up on leads with automatic call lists and voicemail drops

• #2

  Marketing departments launching SMS campaigns to reach multiple customers simultaneously with multimedia messages

• #3

  Customer support teams routing incoming calls to appropriate agents based on skills and handling tier-1 inquiries with AI agents

• #4

  Real estate professionals managing client interactions across calls, SMS, and email while tracking all communication history in their CRM

• #5

  Insurance agents qualifying prospects automatically before follow-up and using sentiment analysis to improve conversation quality

• #6

  Appointment scheduling services converting web form submissions into instant phone calls or text messages for immediate engagement

• #7

  Multi-location businesses acquiring local phone numbers in different countries to increase call pickup rates and establish local presence

• #8

  Quality assurance teams monitoring and recording all calls for training purposes, transcribing conversations, and identifying coaching opportunities