Convoso

What is Convoso?

Convoso is a leading provider of AI-driven call center software that combines advanced dialing modes, such as predictive, power, and preview dialing, with omnichannel communication features to boost contact rates and sales conversion. The platform is tailored to enhance agent productivity and streamline sales workflows with intelligent automation and robust compliance management. Convoso serves businesses by simplifying complex outbound and inbound call processes while integrating seamlessly with popular CRM systems. Its mission is to empower sales and lead generation teams to maximize revenue and operational efficiency through innovative and customizable cloud-based technology.

Convoso's Core Features

• Predictive dialing that automatically connects agents to live calls, increasing efficiency and reducing wait time.

• Power and preview dialing modes giving teams flexibility in managing outbound calls according to their campaign needs.

• Omnichannel communication supporting voice calls, emails, SMS, and other channels to engage customers on their preferred platform.

• AI-powered lead recycling to automatically reattempt contacts, maximizing lead conversion potential without manual effort.

• Real-time analytics and reporting that provide actionable insights into call center performance and agent productivity.

• Integration capabilities with major CRM platforms enabling streamlined data management and unified workflows.

• Call recording and compliance tools to ensure quality assurance and adherence to regulatory requirements.

• Customizable automations that simplify repetitive tasks and allow sales teams to focus on high-value activities.

• Intelligent call routing to connect leads to the most suitable agents based on skill, availability, or campaign priority.

• Scalable cloud infrastructure allowing businesses of all sizes to adopt and grow with the platform.

• Dynamic lead list management to organize and prioritize contacts effectively.