Smartsupp

What is Smartsupp?

Smartsupp is a live chat and customer engagement platform designed to help businesses connect with website visitors in real time, automate repetitive queries with AI chatbots, and gain actionable insights through visitor analytics and session recordings. Its mission is to turn website traffic into loyal customers by offering personalized support, proactive sales opportunities, and seamless communication across channels such as live chat, email, WhatsApp, and Messenger. Smartsupp serves small to medium businesses, e-commerce sites, and any organization looking to enhance customer experience and boost conversions online. It combines advanced technology with ease of use, making it accessible even for non-technical users, and stands out by integrating live chat, chatbots, and video recordings in one platform.

How to use Smartsupp?

To use Smartsupp, first sign up on the website and follow the installation instructions to add the chat widget to your website. Customize the chat window to match your brand, set up your AI chatbot to handle common questions, and connect additional channels like email or WhatsApp if desired. Monitor incoming chats and visitor activity in real time through the dashboard, proactively engage with visitors, use analytics to optimize your customer service, and leverage automated features like lead capture and canned responses to streamline operations. The platform is designed for both real-time manual responses and automated interactions, with mobile and desktop apps available for managing conversations on the go.

Smartsupp's Core Features

• Live chat with website visitors in real time for immediate support or sales opportunities.

• AI-powered chatbot (Mira AI Shopping Assistant) handles up to 80% of common customer queries automatically.

• Visitor recording and session playback to analyze behavior and improve user experience.

• Advanced visitor analytics, including real-time tracking, bounce rate, and engagement metrics.

• Multichannel communication: manage live chat, email, WhatsApp, and Messenger in one dashboard.

• Customizable chat widget to match your branding and website design.

• Proactive chat invitations to engage visitors based on behavior or segmentation.

• Lead capture and automatic categorization for follow-up and marketing.

• Canned responses and shortcuts to speed up agent replies.

• File sharing and contact forms within the chat interface.

• Mobile app to stay connected with customers from anywhere.

• Integration with e-commerce platforms (e.g., WordPress) for enriched customer data during chats.

• Real-time notifications and alerts for new messages or visitor activity.

• Role-based permissions and contact tagging for team collaboration.

• Offline form for capturing inquiries when agents are unavailable.

Smartsupp's Use Cases

• #1

  E-commerce stores increasing conversions by chatting with shoppers in real time

• #2

  Online businesses automating customer support with AI chatbots

• #3

  Sales teams identifying and engaging high-intent visitors for proactive outreach

• #4

  Service providers collecting leads directly from website interactions

• #5

  Marketing teams analyzing visitor behavior to optimize campaigns

• #6

  Customer support departments managing multichannel communications from one dashboard

• #7

  Businesses gathering visitor feedback to improve products or services

• #8

  Online retailers upselling and cross-selling through personalized recommendations

• #9

  Companies using session recordings to identify and fix website usability issues