Re:amaze

What is Re:amaze?

Re:amaze is a customer service and communications platform designed to help businesses, particularly eCommerce and SaaS startups, manage customer interactions across multiple channels. It integrates email, live chat, social media, SMS, and voice support into a single inbox, streamlining customer support workflows. The platform uses AI to automate tasks, suggest responses, and provide insights, enabling faster and more consistent support. Founded in 2012 and based in San Jose, California, Re:amaze aims to simplify customer relationship management by fostering meaningful conversations. It serves over 5,000 eCommerce brands globally and is highly rated on platforms like Shopify and BigCommerce. Its mission is to make customer support intuitive, efficient, and rewarding for small businesses.

Re:amaze's Core Features

• Multi-channel inbox unifies email, live chat, social media, SMS, and voice for seamless customer communication.

• AI-powered automation suggests responses, drafts articles, and analyzes conversation sentiment to enhance support efficiency.

• Live chat with real-time customer message previews and co-browsing improves engagement and issue resolution.

• Customizable FAQ and help site creation reduces support queries with AI-generated self-service content.

• CRM integration tracks customer data, orders, and interactions for personalized support experiences.

• Workflow automation and macros streamline repetitive tasks using natural language processing.

• Mobile apps for iOS and Android enable support teams to respond to customers on the go.

• Third-party integrations with tools like Shopify, Slack, and Zapier enhance existing workflows.

• Satisfaction surveys and analytics provide insights into response times and customer feedback.

• Multi-brand management supports multiple storefronts or websites from a single dashboard.