tawk.to
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What is tawk.to?
tawk.to is a live chat software platform designed to enable businesses to communicate directly with website visitors, enhancing customer support and engagement. Its mission is to make customer interaction seamless and accessible by offering a free, customizable chat widget that integrates with websites and mobile apps. The platform supports businesses of all sizes, from small startups to large enterprises, by providing tools to monitor visitor behavior, respond to inquiries, and build stronger customer relationships. tawk.to stands out for its no-cost model, ensuring core features are available without subscription fees, while offering paid add-ons for advanced functionality. It solves problems related to customer service by enabling real-time communication, reducing response times, and improving user satisfaction. The platform also integrates with popular tools like WordPress, Shopify, and CRM systems for streamlined operations.
tawk.to's Core Features
The customizable chat widget allows businesses to embed a live chat feature on their website, tailored to their brand’s look and feel.
Real-time visitor tracking provides insights into user behavior, such as pages visited and time spent, to prioritize engagement.
The ticketing system enables businesses to manage customer inquiries efficiently, even when agents are offline.
Multi-language support allows businesses to communicate with customers in their preferred languages, broadening global reach.
Mobile apps for iOS and Android enable agents to respond to chats on the go, ensuring constant availability.
Integration with platforms like WordPress, Shopify, and CRMs streamlines workflows by connecting tawk.to with existing tools.
Automated triggers send proactive messages to visitors based on specific actions, increasing engagement and conversions.
The knowledge base feature lets businesses create self-service help articles, reducing repetitive inquiries.
Agent performance reports provide analytics on response times and customer satisfaction to optimize team efficiency.
Frequently Asked Questions
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