Hiver
What is Hiver?
Hiver is an AI-powered customer service platform for managing email, chat, voice, WhatsApp, and other support channels. Its Gmail-native product turns shared inboxes such as support@ and info@ into structured helpdesks with ticketing, collaboration, automation, analytics, and AI assistance. Hiver Omni provides a standalone workspace for teams that need broader omnichannel support across Gmail, Outlook, and other channels. The platform is designed for customer support, finance, IT, HR, and operations teams that need shared visibility and faster resolution workflows. Its key differentiator is keeping customer context, collaboration, integrations, and AI-driven actions in one workspace instead of forcing agents to switch between multiple tools.
How to use Hiver?
1. Choose Hiver in Gmail or Hiver Omni, create an account, and connect the required email or support channels. 2. Configure shared inboxes, users, routing rules, SLAs, integrations, and knowledge sources for your team. 3. Assign or automate an incoming request, collaborate in the conversation, and send the first tracked resolution.
Hiver's Core Features
Shared Inboxes: Centralize team addresses such as support@ and info@ while assigning clear ownership for every request.
Ticket Management: Convert conversations into trackable tickets with statuses, history, tags, and accountability.
AI Agents: Automate multi-step request resolution by following defined procedures and taking actions across connected systems.
AI Copilot: Draft replies, surface relevant answers, and recommend next steps so agents can respond more efficiently.
Workflow Automation: Route, triage, categorize, escalate, and update records automatically using rules and system signals.
Omnichannel Support: Manage email, chat, voice, WhatsApp, Slack, and other channels from a unified customer service workspace.
Knowledge Base: Publish self-service content that helps customers find answers without contacting an agent.
Analytics and SLAs: Monitor response times, resolution performance, workload, service targets, and customer feedback.
Integrations and API: Connect Hiver with CRMs, ERPs, project tools, commerce systems, and custom applications through integrations, APIs, and webhooks.
Customer Portal: Give customers a branded place to submit requests and track their progress independently.
Hiver's Use Cases
- #1
Customer support teams managing support@ inboxes with shared ownership and ticket visibility
- #2
Finance departments routing billing, accounts payable, and vendor requests across shared inboxes
- #3
IT teams triaging employee requests and coordinating issues with engineering through integrated workflows
- #4
Operations teams connecting customer conversations with CRM, ERP, Shopify, Jira, or custom system data
- #5
Support managers monitoring response times, SLA compliance, workload distribution, and CSAT
- #6
Service teams using AI to draft replies, surface relevant knowledge, and resolve repetitive requests
- #7
Companies replacing email chains and manual forwarding with structured cross-team collaboration
Frequently Asked Questions
Analytics of Hiver
Monthly Visits Trend: Jun 2025 - Aug 2026
Traffic Sources
AI Channel Traffic Trends
Top Regions
| Region | Traffic Share |
|---|---|
| United States | 59.55% |
| India | 4.92% |
| United Kingdom | 2.31% |
| Canada | 1.81% |
| Uzbekistan | 1.61% |
Top Keywords
| Keyword | Traffic | CPC |
|---|---|---|
| hiver | 12.9K | $5.23 |
| google contacts | 384.6K | $0.72 |
| google groups | 232.9K | $1.71 |
| hiver pricing | 790 | $32.16 |
| gmail search operators list | -- | -- |
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