Enso Connect

What is Enso Connect?

Enso Connect is an AI-powered guest experience platform designed to streamline and enhance interactions for vacation rental and boutique hotel operators. Its mission is to revolutionize the hospitality industry by combining the convenience of hotel-like services with the personalized, community-driven experience of a home. The platform integrates with property management systems (PMS), smart devices, and other tools to automate guest communication, manage check-ins, and boost revenue through tailored upsells. By leveraging AI and data-driven personalization, Enso Connect helps property managers save time, improve guest satisfaction, and increase profitability. It serves hospitality professionals globally, offering a seamless, scalable solution for managing guest journeys from booking to checkout.

Enso Connect's Core Features

• The Boarding Pass guest app provides a customizable, web-based portal for guests to access check-in details, guidebooks, and upsells, enhancing their stay experience.

• AI-powered Unified Inbox consolidates email, SMS, WhatsApp, and OTA messages, enabling efficient, multilingual guest communication.

• Custom automations with 'If This Then That' logic streamline operations by automating tasks like check-in instructions and upsell offers.

• EnsoAI crafts personalized, context-aware responses and translates messages instantly, reducing response times and improving guest satisfaction.

• Smart lock integration enables contactless check-in, providing guests with secure, convenient access to properties.

• Custom upsells and affiliate marketing tools allow operators to monetize guest interactions, increasing revenue per booking.

• White-labeled guest verification ensures secure, branded identity checks, building trust and streamlining onboarding.

• Digital guidebooks, integrated with Google Places API, offer personalized, up-to-date local recommendations to enhance guest experiences.

• Hospitality CRM tools leverage guest data to drive repeat bookings, direct reservations, and 5-star reviews through targeted campaigns.

• The Reports Dashboard provides insights into revenue, guest satisfaction, and response times, helping operators optimize performance.