Dovetail

What is Dovetail?

Dovetail is a platform designed to streamline customer research by consolidating feedback from various sources like interviews, surveys, and documents into a single, actionable hub. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, it aims to enhance product and service quality through deep customer understanding. The platform supports teams across industries, including researchers, product managers, and customer success professionals, by providing tools for analysis, collaboration, and insight generation. Its AI-driven features automate the processing of customer data, enabling faster decision-making and a customer-centric approach. Dovetail integrates with tools like Slack and Microsoft Teams to embed insights into workflows, making it a versatile solution for organizations worldwide. The company operates from Sydney and San Francisco, fostering a collaborative, customer-obsessed culture.

Dovetail's Core Features

• AI-powered analysis automatically converts customer conversations, documents, and surveys into actionable insights for strategic decision-making.

• Projects feature organizes research data into a centralized repository, simplifying access and collaboration across teams.

• Channels aggregates feedback from support tickets, NPS scores, and reviews, identifying trends without manual analysis.

• Ask Dovetail provides instant, cited answers from research data, enabling quick responses to team queries.

• Recruit tool connects to over 3 million verified consumers and professionals for seamless participant recruitment.

• Integrations with Slack and Microsoft Teams allow teams to share and access customer insights within their existing workflows.

• Thematic analysis software supports tagging and grouping data to uncover patterns and insights efficiently.

• Enterprise-grade security ensures a scalable, trusted solution for large organizations to maintain customer data integrity.