ServiceNow

What is ServiceNow?

ServiceNow is a leading enterprise software platform specializing in IT service management and digital workflow automation. Founded in 2004, its mission is to make work more efficient and connected by breaking down silos and automating processes in large organizations. It serves businesses by offering tools that integrate various departments, enabling faster issue resolution, improved productivity, and data-driven decision-making. The platform addresses common challenges like inefficient manual processes, disjointed systems, and slow service delivery in complex corporate environments. ServiceNow incorporates AI and machine learning to provide predictive insights and intelligent automation, helping users anticipate issues before they arise. Overall, it empowers enterprises to deliver seamless experiences for employees, customers, and IT teams.

ServiceNow's Core Features

• IT Service Management (ITSM) automates incident, problem, and change management to reduce downtime and enhance service quality for IT teams.

• Workflow Automation enables the creation of custom digital workflows that connect disparate systems and streamline business processes across departments.

• Predictive Intelligence uses AI to analyze data patterns, predict potential issues, and offer proactive recommendations to prevent disruptions.

• Virtual Agent provides AI-powered chatbots that handle routine inquiries and tasks, improving self-service options for users.

• Employee Center offers a centralized portal where employees can access services, submit requests, and get personalized support efficiently.

• Customer Service Management (CSM) integrates customer interactions across channels to resolve issues faster and boost satisfaction.

• Security Operations combines security tools with workflows to detect, prioritize, and respond to threats in real-time.

• HR Service Delivery automates HR processes like onboarding and benefits management to enhance employee experiences and compliance.

• App Engine allows non-technical users to build and deploy custom applications quickly using low-code tools.

• Performance Analytics delivers real-time dashboards and reporting to track KPIs and drive data-informed improvements.

• IT Operations Management (ITOM) provides visibility into infrastructure and automates discovery, mapping, and monitoring of IT assets.

• Now Assist integrates generative AI to assist with content creation, summarization, and task automation within workflows.

• Integration Hub connects ServiceNow with third-party applications and services for seamless data flow and automation.

• Mobile App enables users to manage tasks, approvals, and services on-the-go via intuitive mobile interfaces.