Guru

What is Guru?

Guru is an AI-driven knowledge management solution designed to unify and organize company knowledge, enabling teams to find trusted answers quickly across their workflows. Its mission is to ensure employees always have access to accurate, up-to-date information, which is verified and proactively maintained using automated reminders and expert review. Guru integrates with popular tools like Slack, Teams, and Freshchat, surfacing knowledge right where teams operate to minimize context-switching. The platform combines a collaborative editor, robust permissions, and smart workflows to streamline the creation, verification, and upkeep of content. Automated AI features detect duplicates, manage content lifecycle, and generate tailored responses, making knowledge easy to capture and trustworthy.

How to use Guru?

To use Guru effectively, sign up as an organization or team and connect your existing information sources such as documents, chats, and CRMs. Set up custom AI Knowledge Agents to surface relevant, verified content to users within their existing tools, like Slack or a browser extension. Collaborate with teammates by creating and maintaining knowledge cards, using AI to assist with drafting and verifying content. Enforce workflows and permissions to ensure information accuracy and security, and leverage analytics to continuously refine and optimize your shared knowledge base.

Guru's Core Features

• AI-powered answers delivered directly in Slack, Teams, browser, or company apps.

• Custom Knowledge Agents provide role- and context-specific responses with citations.

• Collaborative editing and real-time content verification to maintain accuracy.

• Automated reminders prompt expert review to keep information up to date.

• Duplicate detection ensures a clean, efficient knowledge base.

• Instant search and smart organization by collections and folders.

• Custom landing pages for teams or departments to curate relevant resources.

• Role-based access control secures sensitive information.

• Company-wide and targeted announcements with read receipt tracking.

• Integration with HRIS, CRM, and other tools for up-to-date employee and process data.

• Generative AI features for drafting, refining, and translating content.

• Auto-archiving of stale content to maintain relevancy.

• Analytics and insights into knowledge usage and search trends.

• Org charts and employee profiles for team context.

• Browser extension for knowledge access anywhere without switching apps.

Guru's Use Cases

• #1

  Onboarding new employees with a verified, searchable company knowledge base.

• #2

  Enabling support teams to answer client questions rapidly with AI-surfaced knowledge.

• #3

  Centralizing HR policies and workflows for company-wide access.

• #4

  Pushing critical company announcements to targeted teams or individuals.

• #5

  Automatically detecting and removing duplicate or outdated content from knowledge repositories.

• #6

  Empowering managers to coach teams by assigning context-aware content in live chat scenarios.

• #7

  Integrating with tools like Slack, Teams, or CRMs to deliver information in real time.

• #8

  Capturing institutional knowledge as organizations grow and change.