Glassix

What is Glassix?

Glassix is an AI-driven customer communication platform designed to streamline business interactions across multiple digital channels, including email, SMS, live chat, and social media. Founded in 2015 and based in Tel Aviv, Israel, the company aims to empower businesses by enhancing customer engagement through conversational AI and omnichannel capabilities. Its mission is to broaden access to advanced automation tools, enabling businesses of all sizes to deliver seamless, personalized customer experiences. By integrating AI-powered chatbots and a unified inbox, Glassix helps organizations reduce response times, automate routine tasks, and maintain conversation continuity across channels. The platform is trusted by major brands like Nike, Avis, and Dyson, catering to industries ranging from retail to telecommunications. Glassix also offers a no-code chatbot builder, making it accessible for non-technical users to create and deploy sophisticated automation flows.

Glassix's Core Features

• Unified inbox consolidates customer interactions from email, SMS, live chat, and social media into a single interface for streamlined management.

• AI-powered chatbots, built with GPT-4, automate routine customer queries, reducing response times and freeing agents for complex tasks.

• No-code chatbot builder allows non-technical users to create and deploy automated conversational flows across all channels with one click.

• Omnichannel support ensures seamless conversation continuity across platforms like WhatsApp, Facebook Messenger, and website chat widgets.

• Real-time collaboration tools enable agents to co-browse with customers and digitally sign documents, enhancing issue resolution speed.

• Advanced analytics provide data-driven insights into customer behavior, optimizing service delivery and personalization strategies.

• Programmable agent widgets allow businesses to customize the platform to match specific workflows and brand identities.

• Offline business continuity ensures customer interactions are updated automatically when agents reconnect, preventing missed opportunities.

• Robust data encryption and compliance measures protect sensitive customer information, ensuring secure communications.

• Visual omnichannel support enables customers to share images and videos for faster issue identification and resolution.