Chat360

What is Chat360?

Chat360 is an AI-powered omnichannel customer experience platform that enables businesses to build, deploy, and manage conversational agents across WhatsApp, websites, voice, and popular social channels.It focuses on creating connected, personalized customer journeys using Agentic AI and large language models to qualify leads, drive conversions, and provide scalable support.The platform offers a no-code chatbot builder, live chat, campaign tools, analytics, and integrations with CRMs, payment gateways, and e-commerce systems to centralize customer interactions.Chat360 supports multilingual conversations and is used by hundreds of global brands across industries such as e‑commerce, healthcare, automotive, education, and government.Its mission is to simplify and automate customer conversations so teams can focus on higher-value tasks while customers receive instant, human-like assistance on their preferred channels.

How to use Chat360?

To use Chat360 effectively, sign up for an account and connect your preferred channels such as WhatsApp, website widget, Facebook Messenger, Instagram, and voice lines from the dashboard.Use the no-code bot builder to design conversation flows, FAQs, and automation rules, then integrate your CRM, e-commerce platform, and knowledge base so AI agents can access relevant data.Configure routing between bots and human agents, set up campaigns and notifications, and enable analytics to track conversations, conversions, and user behavior in real time.Finally, iterate on flows and content using the platform’s reports and chat transcripts to continuously improve response quality, containment rates, and customer satisfaction.

Chat360's Core Features

• Omnichannel messaging support across WhatsApp, web, voice, Facebook Messenger, Instagram, and more from a unified platform.

• Agentic AI and LLM-powered virtual agents that qualify, convert, and support customers with human-like conversations at scale.

• No-code chatbot builder with drag-and-drop interface for creating flows, FAQs, and automation without programming skills.

• Voice360 AI voice assistant for handling inbound and outbound calls for sales, support, and bookings.

• Integrated live chat that lets human agents seamlessly take over conversations from bots when needed.

• CRM and e-commerce integrations to centralize data, personalize interactions, and automate business processes.

• Multilingual chatbot capabilities to converse with customers in many languages and support global audiences.

• Campaign management tools for broadcasting messages, scheduling campaigns, and running targeted marketing flows on WhatsApp and other channels.

• Analytics and real-time reporting dashboards to track conversations, engagement, conversions, and agent performance.

• Website chatbot widgets that can be embedded without coding to deliver 24/7 support and lead capture.

• Template and carousel support for WhatsApp, including advanced interactive message formats via Cloud API.

• Chat transcript download and export options for audits, training, and performance analysis.

• Workflow automation to streamline customer journeys from first contact through purchase and post-sales support.

• Free CRM with unlimited users mentioned as part of its ecosystem for managing customer data and interactions.

Chat360's Use Cases

• #1

  Automating WhatsApp customer support for e‑commerce order tracking, refunds, and FAQs.

• #2

  Qualifying inbound leads from website chat and routing hot prospects to sales agents in real time.

• #3

  Running broadcast campaigns and personalized follow-ups on WhatsApp or social channels for promotions and product launches.

• #4

  Handling appointment booking and reminders for healthcare or service businesses via chat and voice bots.

• #5

  Providing 24/7 multilingual customer service across web, WhatsApp, and Instagram DMs without growing the support team.

• #6

  Collecting and syncing customer data into CRM from all conversational touchpoints for better segmentation and remarketing.

• #7

  Using AI voice agents to manage inbound and outbound calls for bookings, renewals, and payment reminders.

• #8

  Offering interactive website chatbots to guide visitors through product discovery and checkout flows.