Tidio

What is Tidio?

Tidio is a versatile customer service platform that harnesses AI to automate routine customer interactions, allowing businesses to scale support efficiently without increasing staff. Its mission is to empower global support teams by creating personalized, 24/7 customer experiences that drive satisfaction and conversions. The platform addresses common challenges like overwhelming query volumes, fragmented communication channels, and manual ticket management by deploying Lyro AI Agent, which resolves up to 67% of requests using knowledge bases and FAQs. Users, from small e-commerce stores to large enterprises, benefit from seamless integrations, multilingual capabilities in 12 languages, and analytics for continuous optimization. Ultimately, Tidio transforms customer service from a cost center into a growth engine by freeing agents for high-value tasks and ensuring compliance with standards like GDPR.

Tidio's Core Features

• Lyro AI Agent automates up to 67% of customer conversations by resolving routine queries from FAQs and knowledge bases in 12 languages, reducing agent workload and improving response times.

• Help Desk streamlines ticket management and query routing to specific teams via an intuitive dashboard, enabling faster issue resolution and better organization.

• Analytics tracks AI performance, user trends, and support metrics to provide data-driven insights that optimize workflows and enhance productivity.

• Multichannel Inbox unifies live chat, email, Facebook Messenger, Instagram, and WhatsApp communications into one interface for centralized handling.

• Integrations connect with over 120 tools like Shopify, WordPress, and Zendesk, ensuring seamless incorporation into existing business ecosystems.

• Security and Compliance features GDPR and CCPA adherence, including data consent tools and access controls, to safeguard customer information.

• Self-Service Options allow visitors to find answers independently through automated flows, boosting satisfaction and minimizing live agent interventions.

• Lead Capture Automation engages website visitors with personalized prompts to convert inquiries into qualified leads efficiently.