Chatbase

What is Chatbase?

Chatbase is an AI-powered platform designed to help businesses create custom chatbots using advanced language models like ChatGPT, trained on their specific data such as documents, websites, or databases. Its mission is to streamline customer support, lead generation, and user engagement by providing intelligent, 24/7 conversational agents that deliver personalized and accurate responses. The platform is user-friendly, requiring no coding skills, and allows businesses to embed chatbots on websites or integrate them with tools like Slack and WhatsApp. Chatbase prioritizes privacy and compliance, offering GDPR compliance and robust data encryption to ensure secure interactions. By automating routine tasks and providing actionable insights through analytics, it enhances customer experiences and operational efficiency. It serves a wide range of industries, from e-commerce to healthcare, by enabling seamless, scalable, and multilingual support.

Chatbase's Core Features

• Train AI chatbots on custom data like PDFs, websites, or databases to provide accurate, context-specific responses.

• Embed chatbots on websites as iframes or chat bubbles for seamless user interaction.

• Integrate chatbots with tools like Slack, WhatsApp, and Zapier for multi-platform support.

• Customize chatbot UI and personality to align with brand identity and user preferences.

• Access advanced analytics to monitor chatbot interactions and gain insights into customer behavior.

• Support for over 95 languages enables global customer engagement without language barriers.

• Use APIs for deep integration with custom systems, allowing tailored chatbot experiences.

• Implement AI Actions to enable chatbots to perform tasks like starting projects or processing requests via API calls.

• Ensure data security with SOC 2 Type II and GDPR compliance, protecting user information.

• Automatically retrain chatbots to stay synced with updated data sources for consistent performance.

• Collect and qualify leads through chatbot interactions, streamlining sales and marketing efforts.

• Escalate complex queries to human agents when AI cannot resolve issues, ensuring seamless support.